Refund Policy

Projects are paid in milestones, and each milestone pays for work delivered in that phase. Because our time is reserved and work begins as soon as a milestone is paid, refunds depend on how far the work has progressed:

• Before any work starts: full refund of the deposit, minus any third-party costs already paid on your behalf.
• After work starts: the unused part of the current milestone is refunded, based on the work completed.
• Approved milestones: work you have reviewed and approved is not refundable.

If we fail to deliver what the signed proposal describes and cannot put it right within a reasonable time after you tell us, we will refund the payments for the undelivered work in full.

Maintenance, support and marketing plans are billed monthly and can be cancelled with 30 days' written notice. The current month is not refunded, and there are no long-term lock-ins.

Domains, hosting, software licences, stock assets, app store fees and advertising spend are paid to other companies and cannot be refunded by us. Advertising budgets that have not yet been spent are returned or left in your own ad account.

Email us with your project name and the reason for your request. We reply within 5 working days, and approved refunds are paid by the original payment method within 14 working days.